Last updated: December 2025
Retaining Wall Supplies (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or interact with https://staging-rws.eunika.xyz (the “Website”), including when you request quotes, place orders, or contact our team.
Who We Are
Retaining Wall Supplies is an Australian-owned business supplying concrete sleepers, galvanised steel posts, and retaining wall materials to DIY customers, landscapers, and trade professionals across Australia.
Business details
- Business name: Retaining Wall Supplies
- ABN: 59 606 420 263
- Contact email: info@retainingwallsupplies.com.au
- Phone: 0485 856 986
What Personal Information We Collect
We only collect information that is reasonably necessary to operate our business and provide our services.
This may include:
- Name
- Email address
- Phone number
- Delivery or site address
- Billing details
- Enquiry details and project information
- Order and payment records
- IP address, browser type, and device information (via standard website analytics)
We do not knowingly collect sensitive personal information, nor do we collect information from children under 18 years of age.
How We Collect Information
We collect personal information when you:
- Submit an enquiry or quote request
- Place an order online or by phone
- Contact us via email, phone, or live chat
- Use our retaining wall calculator or other tools
- Browse our Website (via cookies and analytics)
How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide quotes
- Process orders and arrange delivery or pickup
- Provide customer support and technical guidance
- Communicate about your order or project
- Improve our Website, products, and services
- Meet legal, accounting, and regulatory requirements
We do not sell or rent your personal information.
Payments and Third-Party Services
Payments are processed securely through trusted third-party providers such as Stripe and PayPal. We do not store full credit card details on our servers.
We may also use third-party services for:
- Website hosting
- Analytics
- Email communication
- Logistics and delivery coordination
These providers only receive information necessary to perform their function and are required to handle it securely.
Cookies and Analytics
Our Website uses cookies to:
- Improve site performance and usability
- Understand how visitors use our Website
- Support security and session management
You can disable cookies through your browser settings. Some features of the Website may not function correctly if cookies are disabled.
How We Store and Protect Information
We take reasonable technical and organisational steps to protect personal information, including:
- Secure servers and access controls
- Limited staff access on a need-to-know basis
- Regular system monitoring
While no online system can be guaranteed 100 percent secure, we take commercially reasonable steps to minimise risk.
Access, Corrections, and Deletion
You have the right to:
- Request access to your personal information
- Request corrections if information is inaccurate
- Request deletion where legally permissible
- Withdraw consent for marketing communications
To make a request, contact us at info@retainingwallsupplies.com.au.
Some information may need to be retained for legal, accounting, or operational reasons.
Marketing Communications
If you receive emails from us, you can opt out at any time using the unsubscribe link or by contacting us directly.
We do not send unsolicited marketing unrelated to your enquiry or purchase.
Children’s Privacy
Our Website and services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age.
If you believe a child has provided personal information, please contact us and we will promptly remove it.
Legal Disclosure
We may disclose personal information if required to do so by law or if reasonably necessary to:
- Comply with legal obligations
- Protect the rights or safety of customers, staff, or the public
- Prevent fraud or misuse of our services
Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Retaining Wall Supplies
Email: info@retainingwallsupplies.com.au
Phone: 0485 856 986